REPORTING TIME

•        Passenger(s) should report at the check-in counter at least 02:00 hours prior to domestic flight departure and 0400 hours prior to international flight.•        Check-in counters will be closed 45 minutes prior to domestic flight departure and 90 minutes prior to international flight departure.•        All passengers will be required to provide photo identity at the time of Check-In.

BAGGAGE WEIGHT LIMITATION

Sector Free Baggage Economy Regular Serene Plus

Domestic 20 Kg = 1 Pcs, 7 Kg Hand Carry

40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry

80 KG (Any Number of Pieces) + Up to 12 KG Hand Carry (Infants Allowed with 10KG Checked-in baggage Only)

CHN 50Kg = 2 Pcs (One piece not more than 32 KG), 7 Kg Hand Carry

80Kg = 3 Pcs(One piece not more than 32 KG), 10Kg Hand Carry

KSA 40 Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry

80Kg = 4 Pcs (not more than 32 Kg in one piece), Upto 12 Kg Hand Carry + 10KG Infant Checked-In Luggage)

UAE 20 Kg = 1 Pcs, 7 Kg Hand Carry

40Kg = 2 Pcs (not more than 32 Kg in one piece), 7 Kg Hand Carry

Checked-in baggage dimensions should not exceed 54 inches (L+W+H=54).

Hand carry should not exceed 7 kg in total with dimensions no more than 45 inches (L+W+H=45).

Laptop will be excluded from hand carry.

Additional fees apply for all excess baggage.

Baggage must not contain prohibited/dangerous articles.

TICKET EXPIRATION

Tickets are non-transferable, non-endorsable and are subject to the following terms and limits:

All tickets expire 29 days from the flight date.

SereneAir assumes no liability for valuable items in the checked and unchecked baggage of the passenger.

For denied/delayed boarding or cancelled/delayed flight, SereneAir can be obligated to pay compensation only as per Conditions of Carriage.

For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.

TICKET REFUNDS AND MODIFICATIONS

•       Refund will be processed at the place of issuance of ticket on production of the original ticket with the necessary endorsement of SereneAir.•       All known taxes are collected at the time of reservations;         however there may be some taxes which can be collected at Airport on departure.•       Original passport and/or CNIC/NICOP with photocopy required for refund.•       For ticket changes, passengers pay the change fee PLUS the difference in the fare. Same fare is not guaranteed.•       Prior to ticket expiration, tickets may be changed or refunded with the following applicable charges:

NOTE: Penalties are charged per segment

BAGGAGE CLAIM (DAMAGED/ MISSING)

•        Claim is to be submitted on "Baggage Claim Form" as under or else it will be inadmissible;•        MISSING/DELAYED: Within 14 days from date baggage ought to have arrived. Compensation will be paid as per the Conditions of Carriage.•        Production of baggage identification tag is essential for the claim.•        SereneAir assumes no liability for valuable items in checked in baggage of the passenger.•        Maximum liability for damaged and missing baggage for domestic is PKR 1000 per kg and for international is USD 20 per kg. Damage baggage should be informed before leaving the airport.

CREDIT CARD POLICY

•       The original Credit Card used for the purchase of the air ticket must be shown at the time of check-in along with the card holder photo identification.•       If the person, whose name appears on the Credit Card, is not the travelling passenger then he should possess the following:

A. Copy of the photo identity of the credit card holder, signed / verified by the credit card holder.

B. Passenger shall also present his/her own photo identification at the time of check-in

C. For more convenience, passengers are requested to get the verification of credit card done in advance through airport/city ticketing office of SereneAir. The above documents will be needed for verification.

I/we (passenger(s)) have read and accept the Conditions of Carriage available on SereneAir website https://www.sereneair.com or on request from SereneAir city offices. These Conditions also give notice about the limit of liability of SereneAir. I understand that purchase of the ticket forms a contract with SereneAir as per the terms herein and the Conditions of Carriage.

AIR PASSENGER RIGHTS (Domestic Flights)

A) Long flight delays: 1- In case of flight delay of more than 2 to 4 hours (in proportion to flight distance), the airline shall serve refreshments / meals to passengers (according to time of day) and offer communication facilities and hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D 12.2.5 and D14 of ANO-001-ATCP-2.0 ] 2- When the delay is more than 5 hours and the passenger decides to discontinue his journey with the airline, the airline shall offer full refund of the unutilized ticket. [ Article D 13.4 and D14 of ANO-001-ATCP-2.0 ] 3- The airline liability for damage caused by delay in domestic carriage by air of passenger is limited to proven damages which may have been sustained due to the delay or an amount representing double the sum paid for the carriage, whichever amount may be smaller. Nevertheless the airline shall not be liable for damage if it proves that it took all measures that could reasonably be required to avoid the damage or that it was impossible for it to take such measures. [ Rule 19 and 22 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ]

B) Flight cancellation: 1- Whenever a passenger's flight is cancelled, the operating airline shall give the passenger a choice of either alternative transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D13 of ANO-001-ATCP-2.0 ] 2- The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D 13 of ANO-001-ATCP-2.0 ] 3- The airline may also have to compensate the passenger at the same level as for denied boarding, unless it gives him sufficient advance notice (at least 12 hours prior to flight time). Nevertheless, the airline shall not be liable if it proves that it took all measures that could reasonably be required to avoid the cancellation or that it was impossible for it to take such measures. [ Article D 13 of ANO-001-ATCP-2.0 ]

C) Denied boarding: 1- If a passenger reports at the airline check-in counter before the check-in deadline and fulfils all the requirements but is denied boarding (due to overbooking), the airline shall give the passenger a choice of either alternative transport to his final destination / re-routing or full refund of unutilized ticket. [ Article D12.3 of ANO-001-ATCP-2.0 ] 2- In addition to above, if the passenger is not a volunteer, the airline shall pay compensation to passenger equivalent to 50% of the face value of ticket excluding taxes. The compensation may be halved if the passenger is not delayed for more than 04 hours with alternative transport arrangement. [ Article D12.3 of ANO-001-ATCP-2.0 ] 3- The airline shall offer hotel accommodation for the night when necessary (e.g. transit passengers / outstation passengers who do not have own accommodation). [ Article D12.3 of ANO-001-ATCP-2.0 ]

D) Baggage loss / damage: 1- The airline liability for loss / damage in domestic carriage of baggage is limited to PKR 1,000/= per kilogram. [ Rule 22 (2) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- A Property Irregularity Report (PIR) is to be lodged by each passenger to the airline for the missing / damaged baggage, immediately on arrival (before exiting terminal building), along with provision of copy of baggage tag number as evidence / inspection of damaged bag or its contents by airline. 3- Submission of receipts of claimed baggage contents (which are allowed in checked baggage by airline) would strengthen the lost baggage compensation claim of the passenger.

E) Death or Injury of Passenger: 1- The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. [ Rule 17 (1) of The Fifth Schedule of Carriage by Air Act, 2012 ] 2- The airline liability is as per Article 21 of The Fifth Schedule of Carriage by Air Act, 2012.